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PureServ -
THE SERVICE PROVIDER

PureServ is PureteQ’s certified service organization that provides service and support to all brands of scrubbers and sensors.
We encourage all shipowners to realise the full potential of scrubber systems by entering into a PureteQ Service Agreement to safeguard continuous operation, reliability and MARPOL compliance.

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Your trusted partner in reliability and compliance

TAILOR-MADE SERVICE AGREEMENT

A PureteQ Service Agreement is designed to meet shipowner’s specific needs based on the ship’s operational pattern and crew proficiency level. While most shipowners prefer predictive and condition-based maintenance to minimize costs, our agreements are designed to ensure you only pay for what you need.

Certified Global Service

Our expert service team has undergone extensive training to help shipowners ensure continuous operation, reliability, and MARPOL compliance. We provide both on-site expertise and remote online support for all types of scrubber systems. Clients with a PureteQ Service Agreement benefit from a dedicated service engineer.

Having serviced thousands of scrubber systems—both PureteQ and other brands—we bring invaluable knowledge across all technologies. By combining technical know-how with years of hands-on experience, we know how to identify and resolve issues quickly and effectively.

PureteQ Service Agreement

Our service agreements include (but are not limited to):

  • One or more service visits to the ship (depending on crew proficiency)
  • Crew training: initial and refresher sessions
  • Certified service of gas analyzer (CEMS) and Water Monitoring System (WMS)
  • Spare part management and access to our safety stock (shipped within 24 hours)
  • Remote monitoring of PureteQ Marine Scrubber Systems with internet connection:
    • Online operational guidance for the crew
    • Online guidance for spare part replacement
    • Online monitoring to safeguard MARPOL performance
  • Upgraded software with voyage mode for energy optimization and automated VGP
    wash water compliance
  • Manuals and video tutorials to support maintenance and operation
  • Compliance and performance reporting, incl. Flag State and US Coast Guard reporting
  • Service letters on system use, maintenance, and software updates
  • Hotline service 24/7/365
A strategic opportunity

DRYDOCKING SERVICES

IMO regulations require regular drydocking to maintain vessel safety and certification. PureteQ supports you with pre-drydocking inspections of pumps, fans, internal structures, and compliance equipment. Our reports define clear work scopes to minimize risks, delays, and costs. During drydocking, we:

  • Replace wear parts in CEMS
  • Inspect scrubber tower internals
  • Clean and service demisters & nozzles
  • Test wash-water pumps & valves
  • Inspect exhaust gas components
  • Check water monitoring system and PLC health

We also carry a wide stock of spare parts and can assist with retrofit upgrades to meet future environmental standards.

WORLD-WIDE SCRUBBER SERVICE

PureServ services all brands of scrubbers and sensors worldwide. When properly maintained, your scrubber system will deliver reliable performance throughout the lifetime of your vessel. Our expert service team has received extensive training to assist shipowners in safeguarding continuous operation, reliability, and MARPOL compliance of scrubber systems.

HOTLINE SERVICE

24/7/365

CRITICAL SPARE PARTS SHIPPED WITHIN

24 HOURS

Smart Control. Full Visibility

Expert Remote Support

The PureteQ Scrubber Control System offers 24/7 remote access and can run in manual or fully automatic mode—tailored to crew skills and client preferences. It enables real-time data monitoring, troubleshooting, and Flag State reporting to ensure smooth, compliant operation.

PureteQ Service Engineers provide remote updates and assist crews with operational tasks such as spare part replacement and fault detection. The system continuously logs performance data to boost energy efficiency, lower OPEX, and reduce carbon footprint.

Our web-based Scrubber Performance Optimization Tool (Pure-SPOT) tracks MARPOL compliance, scrubber efficiency, and environmental performance—including CO₂, sulfur, and particulate matter reductions—helping shipowners optimize operations across the fleet.